At Rue Sophie, we don’t cut costs. We cut waste.

Select pieces from our collection are created upon order—a refined approach that ensures each garment is crafted with precision, eliminating excess production, and embracing a more deliberate way of dressing.

With Made-to-Order, we create only what is truly desired, honoring the integrity of our craftsmanship and commitment to slow fashion.

1. A Thoughtful Selection

  • Made-to-Order pieces are clearly marked on the product page and in your cart before checkout.

2. Production Begins

  • Once your order is placed, we source the finest fabric and begin crafting your piece with precision and care.

3. Deliberate Craftsmanship

  • Every fabric is inspected, and each garment undergoes a meticulous construction process to ensure an impeccable fit and finish.

4. Expedited Delivery

  • Once completed, your order is shipped directly from our atelier and delivered within 8 – 12 days.
  • Note: Express shipping options such as same-day or next-day air DO NOT APPLY to Made-to-Order items.

Feature

Made-to-Order (MTO)

Ready-to-Ship (RTS)

Production

Crafted upon order

Pre-produced in limited quantities

Exclusivity

Higher exclusivity; made specifically for you

Limited-run production, available until sold out

Fabric Sourcing

Sourced per piece; carefully inspected for quality

Bulk-sourced and pre-cut for efficiency

Turnaround Time

8–12 days

Ships within 3–5 days

Shipping

Direct from our atelier

Ships from our US warehouse

Express Shipping

Not available (same-day/next-day air does not apply)

Available for select locations

Returns & Exchanges

Eligible within 21 days

Eligible within 21 days

Cancellations

Only possible if fabric sourcing has not begun

Cancellations not accepted.

FAQs

Made-to-Order styles and Ready-to-Ship styles are labeled on the product page and noted in your cart before checkout.

These items will ship separately. Ready-to-Ship items arrive in 3–5 days, while Made-to-Order items arrive in 8–12 days.

While we prioritize efficiency, production timelines depend on fabric availability and artisan craftsmanship. We use the fastest available international shipping to ensure prompt delivery.

Yes. You will receive:

• Order confirmation.

• Production initiation confirmation.

• Fulfillment and shipment tracking.

• Delivery confirmation.

Due to the exclusive nature of Made-to-Order, cancellations are not permitted once production begins. However, if fabric sourcing has not started, please contact us immediately to check for eligibility.

Yes. Made-to-Order items follow the same return and exchange policy as Ready-to-Ship items.

Contact us as soon as possible. If production has not started, we may be able to accommodate a cancellation.

Rue Sophie’s Made-to-Order garments follow the same return policy as Ready-to-Ship items. Returns can be initiated within 21 days of delivery. However, we encourage mindful purchasing, as each Made-to-Order piece is created exclusively for you.