Return & Exchange

RETURNS
    Products are eligible for return within 21 days of the original shipping date, provided they are in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of animal hair, with all original tags attached.
    A return shipping fee of $5.00 will be deducted from your refund. 
     → START A RETURN

     

     

    FREE EXCHANGES
      Free exchanges are available for all full-priced items within 21 days of the original shipping date. Once your item has been received and inspected, your exchange will be shipped.
      Exchange items must meet the same eligibility requirements as returns, provided they are in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of animal hair, with all original tags attached. 
       → START AN EXCHANGE

       

       

      PROCESSING RETURNS OR EXCHANGES
        Once your return or exchange has been inspected and approved, a confirmation email will be sent indicating whether an exchange, a refund or store credit has been issued. Please allow 7–21 business days for your bank to process and apply the credit to your original form of payment.
        Products that do not meet the eligibility criteria will be returned to the customer with shipping fees applied.

         

         

        SALES & FINAL SALES ITEMS 
          Sales and final sale items are non-refundable but may be exchanged or returned for store credit. A shipping fee of $5.00 will be deducted for exchanges or store credit on these items. Customers are encouraged to review our detailed size guides or contact RueSophie.com Customer Support for additional guidance on size and fit prior to purchase.

           

           

          HOLIDAY EXTENDED RETURNS
            For purchases made between November 25, 2024, and December 25, 2024, the return period is extended until January 15, 2025. All other terms and conditions of the return policy remain in effect.

             

             

            INTERNATIONAL RETURNS
              At this time, RueSophie.com does not accept international returns or exchanges.
              For additional assistance, please contact our Customer Support via hello@ruesophie.com directly.