Return or Exchange

Order Processing

We offer free standard shipping on all continental US orders over $100 with the exception of Alaska & Hawaii.

Your order will ship within 1-2 business days (excluding holidays) from the time of purchase.

You should expect to receive your order in approximately 3-5 business days depending on your geographical location. 

We now offer the option for Route package protection to cover your order against loss, theft or damage in transit. By deselecting shipping protection, Sophie Rue is not responsible for lost, stolen, or damaged items over transit. 


We offer free returns on all domestic orders and have a 30-day return policy, which means you have 30 days from receipt of your item(s) to process a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original product packaging.

Please be advised that items returned with animal fur or strong odors, acquired during the try-on process, are subject to being considered damaged. In such cases, these items will be deemed non-refundable.

Once your return is approved, you’ll be automatically refunded on your original payment method.

Modified Policy
Please note, if you return more than 60% of orders placed in 12 months you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.