Gift Card
RETURNS & EXCHANGES
RETURNS
A return shipping fee of $5.00 will be deducted from your refund.
→ START A RETURN
Exchange items must meet the same eligibility requirements as returns, provided they are in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of animal hair, with all original tags attached.
→ START AN EXCHANGE
Products that do not meet the eligibility criteria will be returned to the customer with shipping fees applied.
For additional assistance, please contact our Customer Support via hello@ruesophie.com directly.
A return shipping fee of $5.00 will be deducted from your refund.
→ START A RETURN
FREE EXCHANGES
Exchange items must meet the same eligibility requirements as returns, provided they are in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of animal hair, with all original tags attached.
→ START AN EXCHANGE
PROCESSING RETURNS OR EXCHANGES
Products that do not meet the eligibility criteria will be returned to the customer with shipping fees applied.
SALES & FINAL SALES ITEMS
HOLIDAY EXTENDED RETURNS
INTERNATIONAL RETURNS
For additional assistance, please contact our Customer Support via hello@ruesophie.com directly.
Shipping Policy
Shipping Policy
At Rue Sophie, we are committed to providing an exceptional shipping experience while also supporting sustainable practices.We offer free shipping on all continental U.S. orders over $100, excluding Alaska and Hawaii. We partner with reliable shipping providers such as UPS, USPS, DHL, FedEx and 3PE Express to ensure your order reaches you in a timely and efficient manner.
Made-to-order items may take 7 to 12 days to ship as they are crafted specifically for you. In-stock items will follow our standard shipping timeline. Orders ship from Los Angeles, CA, and we utilize UPS for all domestic shipments.
Orders placed before 2 PM PST will ship the same day. Orders placed after 2 PM PST or on weekends and holidays will be processed the next business day. A shipment confirmation will be sent once your order is processed.
We do not process or ship orders on Saturdays, Sundays, or company-observed holidays.
Domestic Shipping Services:
Shipping Method |
Availability |
Estimated Delivery |
Cost |
|---|---|---|---|
| Standard (Ready-to-Ship) | U.S. | 3-7 business days | Free (on orders $100+) |
|
Made-to-order |
U.S. & International |
7-12 business days |
Calculated at checkout |
|
UPS Next Day Air® |
U.S. |
1 day |
Calculated |
|
UPS 2nd Day Air® |
U.S. |
2 days |
Calculated |
|
UPS® Ground |
U.S. |
1-5 business days |
Calculated |
|
UPS® Standard |
U.S. |
3-7 business days |
Calculated |
For Hawaii and Alaska, we offer UPS 3 Day Select®, UPS Next Day Air®, and UPS® Ground.
Important Notice:
Please note that transit times provided by USPS and UPS are estimates and may vary. Rue Sophie is not responsible for lost, damaged, or refused packages. If your package is lost or damaged, please contact us at hello@ruesophie.com for assistance with filing a claim.International Shipping Services:
Shipping Method |
Availability |
Estimated Delivery |
Cost |
|---|---|---|---|
|
DHL Express |
International |
3-4 business days |
Calculated |
|
International Standard |
International |
6-18 business days |
Free (on orders $100+) |
Important Shipping Notice:
International orders are shipped via Fedex, DHL Express International® or UPS International®. Import duties and taxes may apply depending on your location, and Rue Sophie has no control over these charges or delays. Please consult your local customs office for additional information.We cannot accept returns or offer refunds for items delivered to a freight forwarder or shipment locations not listed in our approved destinations.
We currently don’t accept exchanges or returns on international orders. All international orders are final sale. No exceptions.
Insurance:
We offer Route package protection for added security against loss, theft, or damage during transit. Route package protection charges are non-refundable.Notified by email when this product becomes available
Curated Picks
“Yes, you can (and should) still incorporate sheer into your wardrobe this season. Rue Sophie's classic shift dress gets an effortlessly chic upgrade thanks to it's sheer layer of exposed lining.”
“Delivering a range of contemporary investment pieces with a minimalist, nuanced, and elevated aesthetic, the label’s inaugural SS24 collection shows Rue Sophie’s sharp focus in the market with redefined, accessible luxury.”
"The inaugural FW24 collection balances utility and sophistication with pieces that not only add mileage to your wardrobe but an extra veneer of plushness, too."
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Free Shipping & Exchanges
on orders over $100
-
Complimentary Repairs
Care for extended wearability.
-
Premium Fabrics
Thoughtfully sourced for lasting luxury.
FAQ
Size & Fit Guide
For the most accurate measurements, we recommend using a soft measuring tape and following these guidelines:
• Bust: Measure around the fullest part of your chest, keeping the tape level.
• Waist: Measure around your natural waistline, typically the narrowest part of your torso.
• Hips: Measure around the fullest part of your hips and seat, about 8 inches below your waist.
Refer to the size chart on each product page, which includes measurements specific to that piece.
Additionally, we provide fit information (Fitted, Oversized, Relaxed, True to Size) to give you a sense of how the item is designed to drape or conform to your body.
If you’re between sizes, we recommend checking the item’s fit description. For a closer fit, choose the smaller size, and for a more relaxed fit, select the larger.
Our Customer Support team is also available to assist with sizing questions.
Returns & Exchanges
Products are eligible for return within 21 days of the original shipping date, provided they are in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of animal hair, with all original tags attached.
A return shipping fee of $5.00 will be deducted from your refund.
Free exchanges are available for all full-priced items within 21 days of the original shipping date. Once your item has been received and inspected, your exchange will be shipped.
Sales and final sale items are non-refundable but may be exchanged or returned for store credit. A shipping fee of $5.00 will be deducted for exchanges or store credit on these items. Customers are encouraged to review our detailed size guides or contact our Customer Support for additional guidance on size and fit prior to purchase.