Adele Wool & Cashmere Sweater
RETURNS & EXCHANGES
RETURNS
At Rue Sophie, each piece is intentionally crafted in limited quantities to honor timeless design and conscious consumption. If something isn't quite right, we're here to help.
Return Window
Products are eligible for return within 14 days of delivery, provided they are in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of animal hair, with all original tags attached. Please allow us 1 - 3 business days to process your return.
Restocking Fee
- For Made-to-Order items: If you return all items, a restocking fee of $15.00 will be deducted from your refund. If you keep at least one item, a return shipping fee of $5.00 will be deducted from your refund.
- For Ready-to-Ship items: A return shipping fee of $5.00 will be deducted from your refund.
Instant Exchange (Recommended)
Fit defines the silhouette. If the size isn't quite right we encourage you to exchange for one that truly suits you. With Instant Exchange,
- Your replacement ships first, so you won't have to wait.
- Free return shipping.
- Get 10% off your next order.
Store Credit (Recommended)
- Get 115% of your return value.
- Use anytime, no expiration.
Direct Refund
- Issued to your original payment once the return is inspected and approved.
- Please allow 7–21 business days for your bank to process and apply the credit to your original form of payment.
FREE EXCHANGES
Free exchanges are available for all full-priced items within 14 days of delivery.
Exchange items must meet the same eligibility requirements as returns, provided they are in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of animal hair, with all original tags attached.
Items that do not meet these standards will be returned to you at your expense, and no refund will be issued.
SALE & FINAL SALE ITEMS
Final Sale Policy
Items marked as “Final Sale” cannot be returned or exchanged. Final Sale items are not eligible for price adjustments, even if further discounted after purchase.
Sale Policy
Sale items can be returned within 14 days for store credit or exchanged for another item. Refunds are not available for sale items.
How to Exchange Sale Items?
To exchange a qualifying Sale item, begin your request through our exchange portal here. A $5.00 shipping fee applies, and exchanges will be shipped via standard shipping to the address provided at checkout. All exchange items must include the provided return shipping label and correct return authorization to be processed.
INTERNATIONAL RETURNS
At this time, RueSophie.com does not accept international returns or exchanges.
We strongly recommend contacting our customer support for persoanlized sizing guidance before placing your order. For assistance, please reach out to us directly at hello@ruesophie.com.
For any questions about fit, quality, or style, feel free to reach out via our chat box, email, or phone.
Shipping Policy
Shipping Policy
At Rue Sophie, we are committed to providing an exceptional shipping experience while also supporting sustainable practices.
We offer free shipping on all continental U.S. orders over $100, excluding Alaska and Hawaii. We partner with reliable shipping providers such as UPS, USPS, DHL, FedEx and 3PE Express to ensure your order reaches you in a timely and efficient manner.
- Made-to-order items may take 8 to 14 days to ship as they are crafted specifically for you. Orders ship from our atelier in China.
- Ready-to-ship items will follow our standard shipping timeline. Orders ship from Los Angeles, CA. We utilize UPS for all domestic shipments.
Orders placed before 2 PM PST will ship the same day. Orders placed after 2 PM PST or on weekends and holidays will be processed the next business day. A shipment confirmation will be sent once your order is processed.
We do not process or ship orders on Saturdays, Sundays, or company-observed holidays.
Domestic Shipping Services:
Shipping Method |
Availability |
Estimated Delivery |
Cost |
|---|---|---|---|
| Standard (Ready-to-Ship) | U.S. | 3-6 business days | Free (on orders $100+) |
|
Made-to-order |
U.S. & International |
8-14 days |
Free (on orders $100+) |
|
UPS Next Day Air® |
U.S. |
1 day |
Calculated |
|
UPS 2nd Day Air® |
U.S. |
2 days |
Calculated |
|
UPS® Ground |
U.S. |
1-5 business days |
Calculated |
|
UPS® Standard |
U.S. |
3-7 business days |
Calculated |
For Hawaii and Alaska, we offer UPS 3 Day Select®, UPS Next Day Air®, and UPS® Ground.
Important Notice:
Please note that transit times provided by USPS and UPS are estimates and may vary. Rue Sophie is not responsible for lost, damaged, or refused packages. If your package is lost or damaged, please contact us at hello@ruesophie.com for assistance with filing a claim.
International Shipping Services:
Shipping Method |
Availability |
Estimated Delivery |
Cost |
|---|---|---|---|
|
DHL Express |
International |
3-4 business days |
Calculated |
|
International Standard |
International |
6-18 business days |
Free (on orders $100+) |
Important Shipping Notice:
International orders are shipped via Fedex, DHL Express International® or UPS International®. Import duties and taxes may apply depending on your location, and Rue Sophie has no control over these charges or delays. Please consult your local customs office for additional information.
We cannot accept returns or offer refunds for items delivered to a freight forwarder or shipment locations not listed in our approved destinations.
We currently don’t accept exchanges or returns on international orders. All international orders are final sale.
Size guide
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Garment Measurements
| SIZE | XXS | XS | S | M | L | XL |
| HPS LENGTH | 23.00 | 23.25 | 23.50 | 24.25 | 25.00 | 25.75 |
| CHEST | 44.5 | 45.5 | 46.5 | 48.5 | 50.5 | 52.5 |
| SLEEVE LENGTH | 27.50 | 27.88 | 28.25 | 28.88 | 29.50 | 30.13 |
| BOTTOM SWEEP | 20.75 | 21.25 | 21.75 | 22.75 | 23.75 | 24.75 |
Size Guide
Finding the perfect fit is essential to your Rue Sophie experience. Our garments are designed to complement your natural shape with intentional tailoring and timeless silhouettes. Use the guide below to determine the best size for your body measurements.
How to Measure
For the most accurate measurements, we recommend using a soft measuring tape and following these guidelines:
• Bust: Measure around the fullest part of your chest, keeping the tape level.
• Waist: Measure around your natural waistline, typically the narrowest part of your torso.
• Hips: Measure around the fullest part of your hips and seat, about 8 inches below your waist.
How to Find Your Perfect Fit
On every product page, you’ll find a size chart specific to that garment, designed to guide you based on its unique fit and fabric. Be sure to check this chart to determine your best size.
Fit Information
To help you decide on the right fit, we also provide detailed descriptions for each item:
• Fitted: Tailored to closely follow your natural shape, creating a streamlined, polished look.
• Oversized Fit: Designed with extra room for a loose, comfortable silhouette. Perfect for a laid-back, effortlessly chic style.
• Relaxed Fit: Slightly looser than a fitted cut, offering ease of movement while maintaining structure.
• True to Size: Fits as expected according to standard sizing. Choose your usual size for the best fit.
Fit Tip: Refer to the product description to see the specific fit type for each garment, so you can confidently select the right size for your personal style.
Size & Fit Assistance
We’re here to help you find your perfect fit. If you have any questions or need personalized assistance, please reach out to our Customer Support team.
International Size Conversion
| Size US | XXS | XS | S | M | L | XL |
| US | 00 | 0-2 | 2-4 | 6-8 | 10 | 12-14 |
| UK | 2 | 4-6 | 6-8 | 10-12 | 14 | 16-18 |
| IT | 34 | 36-38 | 38-40 | 42-44 | 46 | 48-50 |
| FR | 30 | 32-34 | 34-36 | 38-40 | 42 | 44-46 |
| KR | 33 | 44 | 55 | 66 | 77 | 88 |
Notified by email when this product becomes available
Curated Picks
“Yes, you can (and should) still incorporate sheer into your wardrobe this season. Rue Sophie's classic shift dress gets an effortlessly chic upgrade thanks to it's sheer layer of exposed lining.”
“Delivering a range of contemporary investment pieces with a minimalist, nuanced, and elevated aesthetic, the label’s inaugural SS24 collection shows Rue Sophie’s sharp focus in the market with redefined, accessible luxury.”
"The inaugural FW24 collection balances utility and sophistication with pieces that not only add mileage to your wardrobe but an extra veneer of plushness, too."
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Free Shipping & Exchanges
on orders over $100
-
Complimentary Repairs
Care for extended wearability.
-
Premium Fabrics
Thoughtfully sourced for lasting luxury.
FAQ
Size & Fit Guide
For the most accurate measurements, we recommend using a soft measuring tape and following these guidelines:
• Bust: Measure around the fullest part of your chest, keeping the tape level.
• Waist: Measure around your natural waistline, typically the narrowest part of your torso.
• Hips: Measure around the fullest part of your hips and seat, about 8 inches below your waist.
Refer to the size chart on each product page, which includes measurements specific to that piece.
Additionally, we provide fit information (Fitted, Oversized, Relaxed, True to Size) to give you a sense of how the item is designed to drape or conform to your body.
If you’re between sizes, we recommend checking the item’s fit description. For a closer fit, choose the smaller size, and for a more relaxed fit, select the larger.
Our Customer Support team is also available to assist with sizing questions.
Returns & Exchanges
Products are eligible for return within 14 days of delivery, provided they are in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of animal hair, with all original tags attached.
- For Made-to-Order items: If you return all items, a restocking fee of $15.00 will be deducted from your refund. If you keep at least one item, a return shipping fee of $5.00 will be deducted from your refund.
- For Ready-to-Ship items: A return shipping fee of $5.00 will be deducted from your refund.
Free exchanges are available for all full-priced items within 14 days of delivery. Exchange items must meet the same eligibility requirements as returns, provided they are in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of animal hair, with all original tags attached.
Items that do not meet these standards will be returned to you at your expense, and no refund will be issued.
Items marked as “Final Sale” cannot be returned or exchanged. Final Sale items are not eligible for price adjustments, even if further discounted after purchase.
Sale items can be returned within 14 days for store credit or exchanged for another item. Refunds are not available for sale items. To exchange a qualifying Sale item, begin your request through our exchange portal here. A $5.00 shipping fee applies, and exchanges will be shipped via standard shipping to the address provided at checkout. All exchange items must include the provided return shipping label and correct return authorization to be processed.