Châtillon Belted Coat
RETURNS & EXCHANGES
RETURNS
A return shipping fee of $5.00 will be deducted from your refund.
→ START A RETURN
Exchange items must meet the same eligibility requirements as returns, provided they are in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of animal hair, with all original tags attached.
→ START AN EXCHANGE
Products that do not meet the eligibility criteria will be returned to the customer with shipping fees applied.
Items marked as “Final Sale” (discounted by 40% or more) cannot be returned for a refund. For U.S. orders, these items may be exchanged once for the same item in a different size, if available. If the preferred size isn’t in stock, no exchanges will be processed, but store credit will be issued. Final Sale items are not eligible for price adjustments, even if further discounted after purchase. For orders outside the U.S., Final Sale items cannot be returned or exchanged.
Sale items (discounted less than 40%) can be returned within 21 days for store credit or exchanged for another item. Refunds are not available for sale items.
To exchange a qualifying Final Sale or Sale item, begin your request through our exchange portal here. A $5.00 shipping fee applies, and exchanges will be shipped via standard shipping to the address provided at checkout. All exchange items must include the provided return shipping label and correct return authorization to be processed.
HOLIDAY EXTENDED RETURNS
For additional assistance, please contact our Customer Support via hello@ruesophie.com directly.
A return shipping fee of $5.00 will be deducted from your refund.
→ START A RETURN
FREE EXCHANGES
Exchange items must meet the same eligibility requirements as returns, provided they are in new, unused, unworn, unwashed, unaltered, and undamaged condition, free of animal hair, with all original tags attached.
→ START AN EXCHANGE
PROCESSING RETURNS OR EXCHANGES
Products that do not meet the eligibility criteria will be returned to the customer with shipping fees applied.
SALE & FINAL SALE ITEMS
Items marked as “Final Sale” (discounted by 40% or more) cannot be returned for a refund. For U.S. orders, these items may be exchanged once for the same item in a different size, if available. If the preferred size isn’t in stock, no exchanges will be processed, but store credit will be issued. Final Sale items are not eligible for price adjustments, even if further discounted after purchase. For orders outside the U.S., Final Sale items cannot be returned or exchanged.
What is our Sale Policy?
Sale items (discounted less than 40%) can be returned within 21 days for store credit or exchanged for another item. Refunds are not available for sale items.
How to Exchange Final Sale and Sale Items?
To exchange a qualifying Final Sale or Sale item, begin your request through our exchange portal here. A $5.00 shipping fee applies, and exchanges will be shipped via standard shipping to the address provided at checkout. All exchange items must include the provided return shipping label and correct return authorization to be processed.
HOLIDAY EXTENDED RETURNS
INTERNATIONAL RETURNS
For additional assistance, please contact our Customer Support via hello@ruesophie.com directly.
We’re here to help! For any questions about fit, quality, or style, feel free to reach out via our chat box, email, or phone. We look forward to hearing from you!
Shipping Policy
Shipping Policy
At Rue Sophie, we are committed to providing an exceptional shipping experience while also supporting sustainable practices.
We offer free shipping on all continental U.S. orders over $100, excluding Alaska and Hawaii. We partner with reliable shipping providers such as UPS, USPS, DHL, FedEx and 3PE Express to ensure your order reaches you in a timely and efficient manner.
Made-to-order items may take 7 to 14 business days to ship as they are crafted specifically for you. Ready-to-ship items will follow our standard shipping timeline. Orders ship from Los Angeles, CA, and we utilize UPS for all domestic shipments.
Orders placed before 2 PM PST will ship the same day. Orders placed after 2 PM PST or on weekends and holidays will be processed the next business day. A shipment confirmation will be sent once your order is processed.
We do not process or ship orders on Saturdays, Sundays, or company-observed holidays.
Domestic Shipping Services:
Shipping Method |
Availability |
Estimated Delivery |
Cost |
|---|---|---|---|
| Standard (Ready-to-Ship) | U.S. | 5-8 business days | Free (on orders $100+) |
|
Made-to-order |
U.S. & International |
7-12 business days |
Free (on orders $100+) |
|
UPS Next Day Air® |
U.S. |
1 day |
Calculated |
|
UPS 2nd Day Air® |
U.S. |
2 days |
Calculated |
|
UPS® Ground |
U.S. |
1-5 business days |
Calculated |
|
UPS® Standard |
U.S. |
3-7 business days |
Calculated |
For Hawaii and Alaska, we offer UPS 3 Day Select®, UPS Next Day Air®, and UPS® Ground. An extra $10.00 shipping fee will be charged for made-to-order items.
Important Notice:
Please note that transit times provided by USPS and UPS are estimates and may vary. Rue Sophie is not responsible for lost, damaged, or refused packages. If your package is lost or damaged, please contact us at hello@ruesophie.com for assistance with filing a claim.
International Shipping Services:
Shipping Method |
Availability |
Estimated Delivery |
Cost |
|---|---|---|---|
|
DHL Express |
International |
3-4 business days |
Calculated |
|
International Standard |
International |
6-18 business days |
Free (on orders $100+) |
Important Shipping Notice:
International orders are shipped via Fedex, DHL Express International® or UPS International®. Import duties and taxes may apply depending on your location, and Rue Sophie has no control over these charges or delays. Please consult your local customs office for additional information.
We cannot accept returns or offer refunds for items delivered to a freight forwarder or shipment locations not listed in our approved destinations.
We currently don’t accept exchanges or returns on international orders. All international orders are final sale. No exceptions.
Size guide
/
| SIZE | XXS | XS | S | M | L | XL |
| HPS LENGTH | 49.75 | 50.13 | 50.50 | 51.75 | 53.00 | 54.25 |
| SHOULDER WIDTH | 17.00 | 17.75 | 18.50 | 19.50 | 20.50 | 21.50 |
| CHEST | 22.00 | 22.75 | 23.50 | 24.50 | 25.50 | 26.50 |
| BOTTOM SWEEP | 22.75 | 23.50 | 24.25 | 25.25 | 26.25 | 27.25 |
| SLEEVE LENGTH | 23.25 | 23.38 | 23.50 | 23.63 | 23.75 | 23.88 |
Size Guide
Finding the perfect fit is essential to your Rue Sophie experience. Our garments are designed to complement your natural shape with intentional tailoring and timeless silhouettes. Use the guide below to determine the best size for your body measurements.
How to Measure
For the most accurate measurements, we recommend using a soft measuring tape and following these guidelines:
• Bust: Measure around the fullest part of your chest, keeping the tape level.
• Waist: Measure around your natural waistline, typically the narrowest part of your torso.
• Hips: Measure around the fullest part of your hips and seat, about 8 inches below your waist.
How to Find Your Perfect Fit
On every product page, you’ll find a size chart specific to that garment, designed to guide you based on its unique fit and fabric. Be sure to check this chart to determine your best size.
Fit Information
To help you decide on the right fit, we also provide detailed descriptions for each item:
• Fitted: Tailored to closely follow your natural shape, creating a streamlined, polished look.
• Oversized Fit: Designed with extra room for a loose, comfortable silhouette. Perfect for a laid-back, effortlessly chic style.
• Relaxed Fit: Slightly looser than a fitted cut, offering ease of movement while maintaining structure.
• True to Size: Fits as expected according to standard sizing. Choose your usual size for the best fit.
Fit Tip: Refer to the product description to see the specific fit type for each garment, so you can confidently select the right size for your personal style.
Size & Fit Assistance
We’re here to help you find your perfect fit. If you have any questions or need personalized assistance, please reach out to our Customer Support team.
International Size Conversion
| Size US | XXS | XS | S | M | L | XL |
| US | 00 | 0-2 | 2-4 | 6-8 | 10 | 12-14 |
| UK | 2 | 4-6 | 6-8 | 10-12 | 14 | 16-18 |
| IT | 34 | 36-38 | 38-40 | 42-44 | 46 | 48-50 |
| FR | 30 | 32-34 | 34-36 | 38-40 | 42 | 44-46 |
| KR | 33 | 44 | 55 | 66 | 77 | 88 |
