Crewneck Cable Sweater
Exchanges & Returns
FREE 30-DAY EXCHANGE POLICY - U.S. ONLY
We apologize, but at this time, we are unable to offer returns or exchanges for our international customers. We understand this may be disappointing, and we’re actively working on introducing this option in the future. For now, please note that all international sales are final.
- Free Exchange: U.S. customers can exchange items free of charge.
- Exchange Window: Items must be dropped off and scanned by our designated carrier within 30 days of the delivery date for an exchange to be accepted. For multi-shipment orders, each shipment has its own 30-day window.
- Exchange Eligibility: Items must be unworn, unused, with original tags attached and packaging intact. Items with stains, strong odors, or animal fur are not eligible for exchange or refund and will be returned at your expense.
- Exchange Process: After we receive and inspect your returned item, we’ll ship the replacement at no additional cost.
→ START AN EXCHANGE
Black Friday Sale & The Archive Sale Policy
All Black Friday Sale and The Archives Sale items are Final Sale and are non-refundable. However, we’re pleased to offer these options to ensure you’re satisfied with your purchase:- Exchange (U.S. Only): You may exchange your purchase for the same item in a different size (if available) or an item of equal or greater value. If the size or item you need is unavailable, we’ll issue store credit so you can explore and select other pieces from Rue Sophie at your convenience. A flat fee of $9.99 will apply for return shipping.
- Exchange Window: Items must be dropped off and scanned by our designated carrier within 7 days of the delivery date for an exchange to be accepted. For multi-shipment orders, each shipment has its own 7-day window.
- International Orders: We apologize, but at this time, we are unable to offer returns or exchanges for our international customers. We understand this may be disappointing, and we’re actively working on introducing this option in the future.
- No Returns: Please note that any items discounted over 15% and marked as final sale are not eligible for returns. However, free exchanges are available for the same item if sizes are available.
- Exchange Option (U.S. Only): U.S. customers can exchange final sale items, but returns are not allowed.
- Return Window: Items must be dropped off and scanned by our designated carrier within 30 days of the delivery date for a return to be accepted. For multi-shipment orders, each shipment has its own 30-day window.
- Return Fees: $9.99 return fee (deducted from your refund).
- Return Processing: Items must be dropped off and scanned by the carrier within this 30-day period. Returns initiated after this time are not accepted.
- Refunds: Once your return is approved, we’ll process the refund to your original payment method.
- Processing Time: It may take 3-4 business days to process your return once received. After processing, please allow an additional 5-10 business days for your bank to post the refund.
- Condition Requirements: Items must be unworn, unused, and include original tags and packaging.
- Damage Policy: Items with stains, strong odors, or animal fur are considered damaged and ineligible for a refund. Damaged items will be returned to you, with shipping fees applied.
We apologize, but at this time, we are unable to offer returns or exchanges for our international customers. We understand this may be disappointing, and we’re actively working on introducing this option in the future. For now, please note that all international sales are final.
Modified Policy:
Please note, if you return more than 60% of orders placed in 12 months you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.→ START A RETURN
FABRIC & CARE
Notified by email when this product becomes available
Curated Picks
“Yes, you can (and should) still incorporate sheer into your wardrobe this season. Rue Sophie's classic shift dress gets an effortlessly chic upgrade thanks to it's sheer layer of exposed lining.”
“Delivering a range of contemporary investment pieces with a minimalist, nuanced, and elevated aesthetic, the label’s inaugural SS24 collection shows Rue Sophie’s sharp focus in the market with redefined, accessible luxury.”
"The inaugural FW24 collection balances utility and sophistication with pieces that not only add mileage to your wardrobe but an extra veneer of plushness, too."
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Free Shipping & Exchanges
on orders over $100
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Complimentary Repairs
Care for extended wearability.
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Premium Fabrics
Thoughtfully sourced for lasting luxury.
FAQ
Size & Fit Guide
For the most accurate measurements, we recommend using a soft measuring tape and following these guidelines:
• Bust: Measure around the fullest part of your chest, keeping the tape level.
• Waist: Measure around your natural waistline, typically the narrowest part of your torso.
• Hips: Measure around the fullest part of your hips and seat, about 8 inches below your waist.
Refer to the size chart on each product page, which includes measurements specific to that piece.
Additionally, we provide fit information (Fitted, Oversized, Relaxed, True to Size) to give you a sense of how the item is designed to drape or conform to your body.
If you’re between sizes, we recommend checking the item’s fit description. For a closer fit, choose the smaller size, and for a more relaxed fit, select the larger.
Our Customer Support team is also available to assist with sizing questions.
Returns & Exchanges
We offer easy returns on unworn items with original tags within 30 days of purchase, except international orders. For returns, a flat fee of $9.99 associated with the cost of the shipping label will be deducted from your refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original product packaging.
We offer free exchanges on all US orders. Exchanges are dispatched upon receipt of the original return.
Note: International orders cannot be exchanged or returned.
All styles on sale or marked down and styles ordered with a discount code for more than 15% applied are final sale and are not eligible for returns but may be exchanged.