At Rue Sophie, we believe in the enduring beauty of well-crafted garments. Our pieces are designed to be worn and reworn, evolving with you over time.

To honor our commitment to quality, sustainability, and better customer service, we offer a complimentary repair service for select issues. This ensures your wardrobe investments remain as timeless as the day you acquired them.

Each repair is unique, and while we strive to restore as many garments as possible, some items may be irreparable. Before sending in your item, please review the details below.

Items We Cannot Repair:

Unfortunately, we are unable to repair the following:

  • Stains
  • Holes
  • Rips and tears
  • Peeling (We recommend using a fabric shaver for pilling and surface wear.)

Items That May Be Repairable:

Repairs are evaluated through photos before approval. Potentially repairable issues include:

  • Zippers (subject to availability of matching hardware)
  • Unraveling sweaters (case by case)
  • Buttons (We offer a DIY option: a replacement button will be included with your next order, or you may pay for shipping to receive it sooner.)
  • Hook and eye closures
  • Elastic button loops
  • Snap buttons (case by case)
  • Adjustable straps
  • Seam rips (case by case, depending on fabric condition)
  • Unraveling hems

To begin the repair process, follow these steps:

  • Ensure your garment is clean before sending it. Items received unwashed will be returned to you at your expense for cleaning.

  • Contact us with your order number and provide 2-4 detailed photos of the item and the area needing repair.

  • Repair Timeline: Our standard repair timeline is 2 to 5 weeks from the time we receive your item.

  • You cover the cost of shipping your item to our repair center.
  • Rue Sophie will cover the cost of return shipping back to you. (This service is available in the USA only.)

Repair Timeline

  • Our standard repair timeline is 2 to 5 weeks from the time we receive your item.

What Does It Cost?

  • You cover the cost of shipping your item to our repair center.
  • Rue Sophie will cover the cost of return shipping back to you. (This service is available in the USA only.)

Limitations & Exceptions

  • We strive to restore each piece to its original integrity, using similar fabrics and hardware whenever available. If original materials are unavailable, we will use the closest possible match while preserving the garment’s aesthetic.

  • If we determine that your item cannot be repaired, you have the option to either have it returned to you or allow us to recycle it responsibly.

  • For button replacements: If you need a new button, we will include one in your next order if available. Alternatively, you may pay for shipping to receive it separately.

FAQ

Our repair service is available to all customers who have purchased directly from ruesophie.com.

Please review our list of repairable and non-repairable items. If you’re unsure, send us an email with 2-4 clear photos of the issue, along with your order number, and we will assess whether it can be repaired.

At this time, our complimentary repair service is only available for items purchased directly from Rue Sophie’s website. If your item was purchased from a third-party retailer, we recommend contacting their customer service team for support.

Yes. All garments must be clean before being sent for repair. Unwashed items will be returned for cleaning at the customer’s expense.

Repairs typically take 3 to 6 weeks from the time we receive your item. You will receive a confirmation once your repair is complete and shipped back to you.

Our goal is to restore your garment as closely as possible to its original state. However, if original materials (fabric, buttons, zippers) are unavailable, we will use the closest possible match while maintaining the garment’s aesthetic integrity.

If we determine that your item cannot be repaired, you will have two options:

• We can recycle it responsibly as part of our commitment to sustainability.

• We can return it to you (shipping will be covered by us).

The repair service is complimentary. However, customers are responsible for shipping the item to Rue Sophie Repair Services. Rue Sophie will cover return shipping within the USA only.

Yes! We offer a DIY button replacement option:

• If you need a new button, we will include it with your next order (if available).

• If you need it sooner, you may pay for shipping to receive it separately.

Once your repair request is approved, please ship your item to:

Rue Sophie Repair Services

3718 E. 26th St, Vernon, CA 90058, USA

For repair requests and inquiries, please email hello@ruesophie.com with:

• Your order number

• 2-4 detailed photos of the damaged area

 

We will review your request and provide next steps within 3-5 business days.